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  ASIA PACIFIC OPERATIONS

 

  Quality & Me:
Lessons From an Evolving Life

by Philip B. Crosby

(1999)

Here's the long awaited autobiography of the icon of Quality Management, Philip Crosby. For the first time, Philip Crosby traces his life and career from small-town Ohio, through war in the Pacific as a Navy medical corpsman, and over more than 40 years as the developer and innovator of the principles of Quality Management.

After decades committed to training and education, the Father of "Zero Defects" transforms his autobiography into yet another learning experience for readers, punctuating the events of his life and the milestones of his career with down-to-earth lessons that make this work a treasury.

bulletSupervisors are always right. The supervised are always wrong, even when they're right.
bulletWe have to simplify something if everyone is going to understand it.
bulletWhen only a few know, nothing will ever get finished.
bulletPersonnel rating systems are to personnel rating as military music is to music.
bulletThere's nothing like a serious illness to stimulate the creative process.
bulletCorporate attitudes are created either deliberately or by accident.
bulletEither way, everyone in the organization will develop the same one.

...plus dozens more, unique and pithy "Crosbyesque" proverbs applying to every phase of career and age of life. The book concludes with his simple advice to MBA and other college students on how to be successful in the world: "Be useful and reliable."

Crosby writes candidly, yet with wit and warmth, about his years at the Martin Company in Orlando, about the birth of Zero Defects, and especially about working with corporate legend Harold Geneen at ITT. He takes the reader through the rise and fall and renaissance of Philip Crosby Associates, providing his unique perspective on the perils of corporate merger and acquisition.

This is Crosby's Plain-Spoken Wisdom at its Best!

As in all this best-selling books, Crosby writes like he speaks, in a conversational style that makes his reading, and his many lessons, a leisurely one-on-one experience. Even his humour, often self-depreciating, comes with a lesson. As a result, the reader comes away rewarded with decades of Crosby's accumulated wisdom and applied common sense distilled into one valuable book.

Order Your Copies Today - For Yourself and Others! click here

Quality & Me is the perfect capstone to your business library. It's also the ideal gift book for anyone in your organization who understands the need for Quality Management - and who may not have yet been exposed to Philip Crosby's style of articulating its principles.

 

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