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  ASIA PACIFIC OPERATIONS

 

  The Eternally Successful Organization:
The Art Of Corporate Wellness

McGraw-Hill (1988)

"Wellness" is the subject here. Organizations like people, get sick because of their lifestyle. They need to learn about Systems Integrity which lets them live a safe, prosperous, and interesting life. That is the purpose of this book.

The explanation is accomplished in three parts:

Part One covers a Prescription for Corporate Health. This begins with a discussion of the basic concept of Wellness and then expands to the ESO Grid. Stated in wellness terms the grid produces a chapter for each desirable characteristic:

bulletPeople do things right routinely
bulletGrowth is profitable and steady
bulletCustomer needs are anticipated
bulletChange is planned and managed
bulletPeople are proud to work there

Part Two covers The Masters Corporation Case. Narrated by the Chairman the story covers the period from discovering that they are not as good as they thought; through convincing the senior executives that dramatic change is necessary; to a discussion of the problems, their source, and the means of overcoming them. All of this is related in an entertaining manner. The case provides a good insight into the thinking and relationships of executives. The chapters are:

bulletA Shocking Discovery
bulletProbing for a Plan
bulletDiscovering Wellness
bulletCynthia's Committee
bulletThe Strategy
bulletThe Greenbrier Meeting
bulletThe "Biggest Problems" Meetings
bulletThe Dinner Speech
bulletEpilogue

Part Three is The Quest Continues. This material covers the use of the Systems Integrity concept to manage a firm that would franchise its material and control it in the process. If the process is not predictable then it cannot be sustained. ESO is an interesting, fun to read book. As always the book closes with the Guidelines for Browsers.

 

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